Policy centre
Find the document relevant to your interaction with the business.
Every document has a version, owner, approval status, effective date and review schedule.
Privacy and cookies
Website and services
Changes and claims
Access and support
Document governance
Legal content must be controlled like business data.
Version and effective date
Approver and owner
Language versions
Consent-version linkage
Review reminders
Archive and supersession
Legal information centre
Use the correct policy for the decision or request you are making.
The legal centre groups website, privacy, payment, quotation, service, cancellation, warranty, cookie and accessibility information. Each page addresses a different stage of the customer relationship.
A website page cannot replace the property-specific quotation, approved work order, invoice or written variation. When documents conflict, ask the service desk to identify which approved record governs the current request.