What may be covered
Coverage depends on the service, approved scope, workmanship commitment and issued documentation.
Common exclusions
Unrelated defects, misuse, third-party alterations, customer-supplied materials and conditions outside the approved scope may be excluded.
How to raise a concern
Use customer support or the complaint process with the job reference, date, issue details and evidence.
Assessment and remedy
The business reviews the original scope, completion record and current condition before determining any remedial action.
Legal rights
Final wording must preserve applicable consumer and contractual rights.