Cancellation and Refund Policy

Last reviewed: 23 July 2026Owner: Legal and compliance owner

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Document control
Owner, approval status, effective date, review date, version and superseded-document history are managed by Fixpert Solutions.

Changes and cancellations

Customers should request changes through the recorded cancellation workflow. Approval depends on service status and applicable terms.

Possible charges

Inspection, mobilization, ordered materials or completed work may affect cancellation charges or refund eligibility.

Refund process

Eligible refunds require review, approval, payment-method information and an auditable status record.

Exceptions

Final terms should address statutory rights, service defects, force majeure and other legally relevant circumstances.

How to request

Use the Change or Cancel a Booking page and provide the original booking or quotation reference.

Related policies and actions

Continue to the relevant policy or request process.

Legal documents link to operational workflows instead of existing only as footer text.

Cancellation review

The applicable remedy depends on timing, commitments and completed work.

A cancellation request should include the reference, approved scope, requested date, reason and any concern about materials, attendance, access or service quality.

Refund eligibility can differ where labour has been delivered, products were ordered, custom work started, a callout was completed or third-party charges were incurred. The team should explain the calculation against the approved records.