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Marketing Communication Consent

How optional promotional communication preferences are collected, recorded and withdrawn.

Last reviewed: 23 July 2026Owner: Legal and compliance owner
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Owner, approval status, effective date, review date, version and superseded-document history are managed by Fixpert Solutions.

Separate permission

Submitting a service or quotation request should not automatically subscribe the customer to promotional communication.

Communication channels

Consent records should identify email, SMS, WhatsApp or other channels separately where required.

Consent record

Store the consent wording, policy version, source, timestamp, selected channels and withdrawal history.

Withdrawal

Customers should have a straightforward way to unsubscribe or change preferences without affecting operational service communication.

Related policies and actions

Continue to the relevant policy or request process.

Legal documents link to operational workflows instead of existing only as footer text.

Privacy action

Personal Data Request

Submit access, correction or deletion-related requests.

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Service terms

Service Terms and Conditions

Understand service scope, access and customer responsibilities.

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Support

Customer Support

Ask a question about an existing service or document.

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Consent choices

Optional marketing permission is separate from required service communication.

Fixpert Solutions may need to send operational messages about a request, inspection, quotation, appointment, invoice, safety issue or active job even when optional marketing permission is not granted.

Marketing choices should be specific, reversible and recorded. Withdrawing optional consent should not remove records that must be retained for an active service, legal obligation, fraud prevention or dispute handling.

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