Accessibility Statement

The business approach to accessible website content, forms, navigation and support.

Last reviewed: 23 July 2026Owner: Legal and compliance owner
Business-managed contentArticle information
Related policies and actions

Continue to the relevant policy or request process.

Legal documents link to operational workflows instead of existing only as footer text.

Accessibility process

Report a barrier with the page, device and task you were trying to complete.

Accessible service information should work with keyboard navigation, readable contrast, meaningful headings, form labels, text alternatives and predictable focus. The website is tested as a system, but real users may still encounter barriers.

A useful accessibility report includes the page address, browser or device, assistive technology if relevant, the step that failed and the information or action you needed. An alternative contact route should be offered while the issue is reviewed.

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