Acknowledge
Complaint receipt and reference are documented.
What happens next
The request is logged, assigned and tracked.
Workflow status, ownership, communication and audit history belong in the admin system.
Investigate
Relevant job, communication and evidence are reviewed.
Respond
Findings and proposed resolution are communicated.
Close or escalate
Outcome, appeal or further action is documented.
Related routes
Use the most appropriate workflow.
Dedicated forms keep operational information clear and prevent unrelated requests from entering the same queue.
Complaint handling
A complete record helps the team investigate facts and propose a proportionate response.
State the service reference, property, date, approved scope, what happened, who was contacted and the outcome you are seeking. Separate safety concerns from quality, communication, delay or billing issues.
The review may require photographs, technician notes, quotations, invoices, messages or a return visit. Keep language factual and avoid sending unrelated personal information.
