Payment Terms

Payment methods, invoices, deposits, due dates, taxes, failed payments and disputes.

Last reviewed: 23 July 2026Owner: Legal and compliance owner
Business-managed contentArticle information
Related policies and actions

Continue to the relevant policy or request process.

Legal documents link to operational workflows instead of existing only as footer text.

Payment records

Match every payment to an approved quotation, invoice or account reference.

Payment methods, deposits, milestones and due dates should be confirmed before service or product supply begins. Customers should verify the payee and reference rather than relying on an unexpected message.

A failed or pending payment should be checked before retrying to reduce duplicate transactions. Refund timing can also depend on the payment provider after a business approval is issued.

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