Service Terms and Conditions

Last reviewed: 23 July 2026Owner: Legal and compliance owner

Business-managed contentArticle information

Document control
Owner, approval status, effective date, review date, version and superseded-document history are managed by Fixpert Solutions.

Service scope

The confirmed quotation, work order or service agreement defines the approved work. Additional issues discovered during inspection or delivery require separate approval.

Customer access and preparation

Customers are responsible for accurate property information, safe access, required permissions and disclosure of known site conditions.

Scheduling and delays

Appointments depend on confirmed availability, access and circumstances outside reasonable control. Changes are communicated through the recorded customer contact.

Materials and third parties

Material, supplier and specialist arrangements must match the issued quotation and applicable service record.

Completion and customer review

Completion summaries, recommendations and any outstanding work should be documented and communicated.

Limitations and disputes

Final wording must be drafted and reviewed for the business’s actual services, insurance, licensing and applicable law.

Related policies and actions

Continue to the relevant policy or request process.

Legal documents link to operational workflows instead of existing only as footer text.

Service delivery controls

The approved scope, safe access and customer coordination affect every job.

Customers should provide accurate property, fault, access and operating information. Technicians must be able to isolate hazards, protect the work area and use the equipment required for the approved method.

Unforeseen concealed conditions, incompatible existing work, authority requirements or unsafe access can change the method, schedule or price. Variations should be documented before additional work proceeds.